The term “expert” or “guru” is generating a lot of discussion in social media circles of late. The general consensus is “actions speak louder than words” and while you may actually be an expert, you probably don’t want to call yourself one.
I came across this post from Peter Bregman on his Harvard Business Publishing blog [...]
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How do I keep my members interested, active and engaged?”
I hear this question all the time… whether it’s an existing client or someone thinking about getting started with community and/or social media. And with most questions like this, there are a lot of answers, but there’s one overriding truth.
Make sure you’re clear about what’s in [...]
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Both Rachel Makool (eBay) and Matt Warburton (Yahoo) have extensive experience in building/managing community and it shows in this hallway conversation. They confirm how important it is the connect with other community managers to benchmark your efforts and learn from their mistakes. Rachel also suggests how important it is to understand the precedents you set [...]
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